BATHU PELE PRINCIPLES
Organisations who do well in serving their customers can demonstrate that they have leaders who lead by example, who set the vision, and ensure that the strategy for achieving the vision is owned by all and properly deployed throughout the organisation. They take and active role in the organisation's success.
1
CONSULTATIONS
Tell us what your
requirements are.
2
ACCESS
All should have equal access to the services to which they are entitled.
3
SERVICE STANDARDS
Everyone should be told what level and quality of services they will receive so that they are aware of what to expect.
4
COURTESY
Everyone should be treated with courtesy and consideration.
5
INFORMATION
All should be given full, accurate information about the services they are entitled to receive.
6
OPENNESS AND TRANSPARENCY
Administration must be an open book
7
REDRESS
Your complaints should receive a positive action,
8
VALUE FOR MONEY
Your money should be employed wisely
(Economical and efficiently)
9
ENCOURAGING INNOVATION AND REWARDING EXCELLENCE
Recognizing Individuals and Rewarding Excellence.
10
CUSTOMER IMPACT
Making sure that all our customers are aware of and exercising their rights in terms of the Batho
Pele principles.
11
INTEGRATED AND COORDINATED APPROACH
Influence all relevant stake holders positively.